We receive many inquiries from customers every day, in order to provide easier access to information from our customers, we have listed some of the most frequently asked questions we receive below. Of course, our customer service department is always ready to help and can be reached at any time via email or via our store social media.
About Todo
Our store, with all its operating and administrative departments, seeks to provide the best services and products to our customers all over the world. We provide the best Turkish and international products with a large variety on our Todo Bazaar store.
Products
Are all of your products fresh and original?
Absolutely all of our products are 100% authentic and guaranteed. In our site, we only sell original brands, and most of the products are shipped directly from the factory to the customer directly.
Do you provide samples?
We are happy to provide free samples, but if stock is available, we cannot guarantee that they will be included in all orders.
Can you find a product that is not on our store?
naturally. Our company has a wide distribution network that ensures that it provides customers with everything they need from Turkey, completely and assuredly. We have a special section on our website entitled (Be a partner with us) where customers can provide data for what they need, and our customer service department will contact them to coordinate the rest of the matters.
Privacy & Security
Is my data safe?
yes! The information we collect from you during the preparation of your order is absolutely necessary in order to be able to process your order and keep you informed of our latest products and offers. In order to keep your information safe, we use the latest security means and modern technology in the encryption and protection system. We do not sell, rent or transfer any of your information to any third party.
Shipping & Taxes
We are happy to ship your order to more than 190 countries and regions around the world. Once the order is confirmed, your order will be dispatched as soon as possible and you will receive a confirmation email once shipped. You can also check the status of your order and shipment via your account on our website or you can contact us for inquiries
What are the shipping costs?
Shipping cost varies from country to country, and also depends on the size of the package.
How long will it take to receive my order?
The average shipping period is 7 working days across our international and domestic agents
What if my order has not arrived after 14 postal days?
If the order is not delivered to you within the expected period, please contact us and we will be pleased to follow up on the order for you
How will I know when my order has been shipped?
Once the purchase is made, a confirmation message is automatically sent with your order number to your e-mail.
Once the order has been shipped, an email will be sent to you with the date and number of your order. Orders are shipped within 24 hours of placing your order.
How can I track my order?
You can use the website of the postal service responsible for delivering your order. You can also contact our customer service department 7/24 for any inquiries related to your order
Do you ship to my country?
Yes, we ship to all countries with regular postal services. Note that customs requirements differ from one country to another. For more information about your country, you can contact our customer service department 7/24 for any inquiries
Will there be any taxes/customs duties?
Depending on the destination.. The tax value and customs terms differ from one country to another. Our company will not cover any tax claims if any customs duties are imposed on your order. You are responsible for all non-refundable expenses
Payments
What payment methods are available?
You can pay with your credit card, we also have a cash on delivery service in some countries.
What credit or bank cards can I pay with?
We accept all credit cards, including virtual cards, and will seek to provide more payment services to facilitate the purchase process on our store
I do not have a credit card. Otherwise, how can I pay?
In order to achieve payment by cash payment and bank transfers. There must be some special measures. For more details, please contact us
Payment Currencies
We strive to facilitate the payment process and provide more payment services. We also display prices in the local currency of each country. We always show the currency and the amount in which the value of the order is deducted on the checkout page before the order is completed
Returns
What happens if I am not happy with the product I received?
If you are not 100% satisfied in any way with a product you received, please let us know by emailing us within 30 calendar days of receipt. Returns can only be made after obtaining permission from Customer Service. We guarantee a no-questions-asked refund if you are not satisfied in any way. Items must be returned in the original condition in which they were received.
Our site is for customers who have purchased and tried a product, including skincare, perfume or make-up. If you order the wrong product, you can return it for a full refund, but it must not be opened or used.
If the product is defective upon receipt, it can be returned to us at that time.
Before returning anything, please contact the Orders Department at: info@todopazar.com where we can advise you when and where to return the product.
Returned products will be refunded using the same method used for payment when purchasing the product. We bear the postal costs in the event of damage, breakage or wrong shipment, and the money will be refunded to the same credit card with which you made the payment.
For DHL Express and Aramex Express orders, we will not refund the postage costs for returning any items due to delivery failure where there is inaccurate processing such as incorrect address entry and inability to contact the recipient on the delivery date. Your refund will be processed via the original payment method excluding delivery costs.
Important note about returning home fragrances and scents:
Please check your Home Fragrance & Fragrance orders carefully as Home Fragrance Perfume orders cannot be returned under any circumstances due to global air regulations.
Account & Reviews
Why should I create an account?
Register and create an account to enjoy the following personal services:
Quick access to order status, shipment tracking and order history
Add multiple addresses for easier options when checking out
Save your personal data for offers and services as desired
Easily re-order previous orders or products
Show your loyalty score
Add reviews and comments on the products
Will my information be secure?
Our site completely encrypts your personal data, which prevents it from being read by anyone over the Internet. For more information about our security systems, please visit our Privacy Policy page
Personal Profile
Why do you need to create a profile?
You need to create a personal file to facilitate the application process and to register your data in case of ordering again. You can also take advantage of our offers and follow them continuously